The Ice Factor loves to hear about your experiences when you visit us and here are a few for you to read.  Want to share your experiences?  Email us using the form below and we’ll post it on the website.

David White, Jan 2013

Thank you once again for the Ice Rink at the Designer Outlet. This certainly brings families together, brings the best out of youngsters and teenagers. As a lifelong skater myself I love the sport, I have really enjoyed my visits to this years Ice Factor. Happy New Year.

Tom’s Mum, Jan 2013

Just to say Tom had a wonderful afternoon yesterday at The Ice Factor. I have never seen him smile so broadly with shrieks of delight. Please pass on our thanks to the staff who were so keen to help and to take Tom at high speed around the rink, Which he just loves!

The Read School, December 2012

Thank you – everyone very much enjoyed the trip!

Jo Soden – The Mount School , December 2012

Just wanted to say that all our pupils had an absolutely brilliant time on the ice last night. It was really magical, especially for those who have never been on an ice rink before! A big thanks to you and to all the staff for being so efficient, friendly and helpful.

Looking forward to next year already!!

Janie Cartwright -1st Strensall Cub December 2012

We brought our cubs Ice skating and had a fabulous time on Monday.

India Luck, December 2012

Just like to say the Ice Factor is absolutely brilliant. I go pretty much everyday and its always worth it. The marshals are so helpful, you can take your own skates. The ice is so smooth. Such a great place to be!

The Mount School, Dec 2012

“Just wanted to say that all our pupils had an absolutely brilliant time on the ice last night. It was really magical, especially for those who have never been on an ice rink before! A big thanks to you and to all the staff for being so efficient, friendly and helpful. Looking forward to next year already!!”

Angela Wynne, Minster FM Competition Winner, Nov 2012

“I just wanted to say a big thank you to minster fm for the lovely family evening we have had at the ice factor this eve. Topped off by the free skate courtesy of yourselves.Thank you to all involved”

Nan & Grandad Taylor. Grace & Jack

“Many thanks from two very happy children, we took our two grandchildren to the rink on Monday evening 21/11/09 and they absolutely loved it. We all signed the petition and we hope you are successful with it. The setting is fantastic and for many first time visitors to York the facility can only add to what is a magical place.    (If it was in Central Park New York it could not be any better.) To all the staff we met a big thank you they were excellent and the cafe/bar was also a big bonus for us none skaters. Once again thank you and the kids are already planning the next visit during the Christmas break. P.S it was great to see so many young people enjoying themselves without a hint of trouble and no bad language a real treat in this day and age.”

Jodie & The Team @ Fossil York

“Thanks so much for everything, the evening was wonderful! It really was the perfect way to get us all in the Xmas mood and just have some fun! We’ve all signed the petition as well to make sure we can do it all again next year! Cheers for all your patience and apologies for the glasses! “

Rebecca Hall, Raring2go Magazine

“I came with my family on Saturday and we had a great time slipping and sliding our way round the rink. We were impressed with how pretty it all looks, how smoothly the session ran and how helpful the marshals are. The penguins are excellent for little ones and make it more accessible for families with younger members. My husband asked if you could provide big Bobos for adults! I hope you are able to return to the eye of York again next year, or alternatively find another suitable site. It really is a great winter tradition. Best wishes for the rest of the ice Factor season and for a lovely Christmas.”

Rachel Warren, Masquerade Skaters

Just a quick email to say thanks again for another fantastic night at the Ice Factor, from all of the masquerade skaters. The staff were so friendly and helpful and were all so accommodating with all of our skate bags. We have all signed your petition and hope we can come again next year! Thanks again for a fabulous night.”

Tanya Dook, Parent

“We would like to pass on our wholehearted thanks to you and your team for looking after us
this morning during our daughter’s birthday party.  All the staff were exceptional and the catering staff couldn’t do enough for us. Once again, thank you for making our daughter’s birthday extra special!!”

Janet Lund, 1st Wistow Guides

” We came to the ice rink in York, please say a Big thank you to all your staff there, they were wonderful. Always smiling and full of fun, as none of the guides had skated before, they were very nervous, your marshalls showed them what to do and they were off, not so the leaders! As soon as they fell they were scooped up off the ice and away again.

They all thoroughly enjoyed it and have asked to come again next year. I hope you will be there.”

Helen Fagan, First Flaxton Brownies

I just wanted to say thank you for your help in organising the Brownie trip to the Ice Factor last week.
The Brownies had a very good time and definitely enjoyed themselves. Thank you.”

Suzanne Perkins, December 2010

“I would like to take this opportunity to thank you and all your staff for their assistance on the night. The children all had a wonderful time and the drinks and donuts were waiting for us when we finished . We are already looking forward to next years visit and the children have spread the news of the ice skating to all their friends at school, so we may have a bigger party next year. Thanks again.”

K Heldt, December 2010

“We just wanted to say we loved the party we arranged with you for my daughter. It was well run, friendly and organised. Well done.”

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