The good skating guide

First Time Skater?

If you have never skated before, take a deep breath and relax. It’s easy! Our team of friendly ice marshals will be on hand to give you a few tips to set you on your way. And don’t worry, the rail around the rink is always there for support!

Wrap up warm

To make the most of your session, please remember to wrap up warm. Gloves and thick socks are advisable, as is a waterproof jacket and warm layered clothing.

Rules of the Rink

Please remember that all skaters take part at their OWN RISK!

Don’t

Do

Allow a child under the age of 8 to skate alone. Children under 12 must be accompanied on site by an adult
Skate in the opposite direction to the crowd
Skate at excessive speed
Carry babies or small children on the ice
Wear long coats or scarves on the ice
Skate in chains of more than three people
Skate under the influence of alcohol or drugs
Smoke, drink or eat on the ice
Sit or climb on the rail or the Christmas tree
Chip, throw or spray ice or drop litter
Use photographic or recording equipment or mobile phones on the ice

Make sure your skates are a good fit and are securely fastened
Skate anti-clockwise
Wrap up warm
Follow the instructions of the skate marshals
Report all accidents to a member of staff. There is a first aid trained member of staff on site at all times
Be considerate to other skaters
Stop skating and leave the rink after the session has finished
FOLLOW THE RULES OF THE RINK!

The organisers reserve the right to conduct security searches, refuse entry or expel participants with no refund for any breaches of the rules or other safety reasons, at their absolute discretion. Please remember that all persons using the rink do so at their OWN RISK!

Cloakroom

When you pick up your skates we will look after your shoes for you. For any other items you wish to have looked after, please go to the ticket cabin outside where our cloakroom staff will be happy to look after your belongings for £1 per item. Nothing other than your shoes can be left in our skate tent.

Keeping the ice safe

To ensure you get the most from your skating session, we need to keep the ice in pristine condition. This process normally takes 5-10 minutes and could happen at any time of the day. If you are due to go on to the ice when we are cleaning, don’t worry, you will get a full hour, and better still, the ice will be perfect when you do. Just please bear with us.

Making an evening of it

Did you know that York Designer Outlet has late night shopping on a Thursday? Why not use this as a perfect excuse to have a magical evening combine shopping with skating at The Ice Factor.